(WEST FARGO, N.D. – September 2019) The new Bobcat Owner Portal provides Bobcat® compact equipment customers with access to important machine data to help owners and fleet managers better utilize their machines.
The Bobcat Owner Portal shares vital details – collected from the Bobcat® Machine IQ wireless communications system – with owners and fleet managers. With access to more information, owners can better manage their Bobcat equipment, including maintenance needs to increase machine uptime.
The Bobcat Machine IQ wireless communication solution for customers was launched earlier in 2019. With it, Bobcat equipment customers can remotely monitor vital, time-saving information about their R-Series compact excavators or M2-Series skid-steer or compact track loaders. Information recorded by the Bobcat Machine IQ system is delivered to Bobcat Owner Portal, a personalized website accessible via any internet-connected computer, smartphone or tablet. Customers can register at my.Bobcat.com to access the Bobcat Owner Portal.
Through Bobcat Owner Portal, customers now have access to information about their Bobcat equipment, including machine location, operating hours and fuel level. This information helps customers better utilize their equipment while making maintenance and asset management more efficient. Customers can personalize each machine with a name to quickly identify the machine they are monitoring.
Monitor and Prevent Unplanned Maintenance
Bobcat customers now have greater visibility to equipment maintenance needs through Bobcat Owner Portal, simply by subscribing to email notifications to receive email alerts when a machine generates a common fault code. If the system detects a problem with a connected machine, a fault code notification is sent to the customer’s email – keeping them on top of maintenance issues and potentially avoiding additional issues. The Bobcat Owner Portal provides customers with seven days of fault codes for connected machines in an owner’s profile.
Owners and fleet managers can better manage regular machine maintenance by accessing the Bobcat Owner Portal and viewing the hours on their machines and when the next preventive maintenance interval is due. Customers can also subscribe to emails detailing when machine maintenance is due, the parts they’ll need and a service checklist for additional maintenance needs. Dealers can better respond to customer’s needs for parts and service with enhanced machine reporting, often alerting customers to required maintenance before they’re even aware of it.
Increase Equipment Security
Bobcat Machine IQ is the smart way to stay on top of compact equipment security. Customers now have the ability to know where their Bobcat equipment is at all times. Owners can subscribe to Bobcat Owner Portal email notifications and be alerted if the machine leaves a specified area, helping prevent equipment theft. Owners can also set curfews for their machines, and they will be notified if it is operated outside their designated hours.
With future enhancements of Bobcat Owner Portal, owners and fleet managers will also have the ability to track their machines efficiency and utilization to make better business decisions. Other future enhancements will enable fleet managers to get a better view of machine ownership costs and help them make more informed decisions about projects that may require Bobcat equipment.
Owners of R-Series compact excavators, or M2-Series skid-steer or compact track loaders, may visit bobcat.com/owners/owner-portal to learn more about the features and benefits of the new owner portal.
ABOUT BOBCAT COMPANY
Bobcat Company, headquartered in West Fargo, North Dakota, is a worldwide leader in the manufacturing and distribution of compact equipment. Bobcat® compact equipment includes skid-steer, all-wheel steer, mini track and compact track loaders; excavators; VersaHANDLER® telescopic tool carriers; utility vehicles; Toolcat™ utility work machines; compact tractors; small articulated loaders, and attachments and implements. Bobcat is a global brand with more than 550 dealer locations in North America and the leader in compact equipment – the industry’s original innovator, beginning more than 60 years ago with the first compact machine and predecessor to the skid-steer loader. Bobcat leads the industry with state-of-the-art technology for its compact equipment, delivering the latest solutions to help customers work more productively. For more information on Bobcat products and technology, visit Bobcat.com.
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